PRIVACY POLICY – COOKIES

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GENERAL TERMS AND CONDITIONS OF SALE

For all information, questions, and order tracking, our Customer Service is available by email at contact@flavorsnco.ch
Any order placed on our website www.flavorsnco.ch implies express and unreserved acceptance of these general terms and conditions of sale, which constitute an essential element of the contract and our agreement of will, between you as the buyer and us as the seller.

Alcohol abuse is dangerous for your health. Consume in moderation.
Ordinance No. 59-107 of January 7, 1959, and Law No. 74-631 of July 5, 1974, prohibit the sale and offering of alcoholic beverages to minors and assimilated persons. Therefore, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.

1 – PAYMENT

To pay for your order:
Bank cards such as ”Visa, Carte Bleue, MasterCard, and American Express” will be automatically debited after order validation. Your order is processed immediately.

Security:
By validating the order form, you guarantee that you have the necessary authorizations to use the payment method you have chosen. We certify that credit card details are encrypted and are never transmitted unencrypted over the network.
Full payment: the principle
Payment is due in full upon order. Amounts collected cannot be considered as deposits. An order will be considered settled when all products have been shipped and you have fully paid for the products and your contribution to shipping costs.
Incomplete payment: what are the effects?
We reserve the right to refuse to make a delivery or to honor an order if you have not fully or partially paid for a previous order, or if a payment dispute persists. We retain full ownership of the products for sale until full payment of all sums due for your order (including fees and taxes). However, upon receipt of the goods, the risk is transferred to you. You must therefore ensure the proper preservation of these goods.

2 – DELIVERY

– Shipping Costs
Shipping costs are in addition to the selling price of the items.
– Shipping Methods
Products will be delivered to the address you indicated on the order form. Depending on the weight and/or volume of the different products ordered, From’Epices SA will choose the most suitable carrier for your goods.
– Delivery Times
The applicable delivery times are those indicated during the validation of your order. Generally, orders are shipped within 2 to 7 business days, except during holiday periods, particularly around Christmas, when delays may be slightly longer. In case of delivery delay by carriers, we invite you to report this delay by contacting us at contact@flavorsnco.ch. We will open an inquiry with the concerned carrier to locate the package. If the goods are found, they will be rerouted to your home as soon as possible. Otherwise, and after obtaining the loss report declared by the carrier, we will reship the product(s) or, in case of definitive unavailability, we will refund the amounts collected according to the terms of these general terms and conditions of sale.

– Delivery Address / Contact

Please ensure you provide a phone number, preferably a mobile number, and specify the country code if the country is different from France. Your email is also requested to communicate information regarding your order.

You have the option to have your order delivered to your home; in this case, please ensure your address is correctly indicated and provide any necessary comments to facilitate the driver’s work.

If you select a relay point, the package will be delivered there, and you will receive a message by phone or email notifying you of its arrival at the relay point. Please note the deadlines indicated by our carrier for package collection; if this deadline is not met, the package will be returned to us. The additional cost of a new shipment will then be borne by the customer.
Please be aware that in the event a collection point reaches its maximum storage capacity, the package may be redirected to another collection point. This can occur during periods of high sales activity, such as special holidays, Christmas, sales, or other events. We cannot anticipate this change and cannot be held responsible for it. The customer will be informed of the relay point change by phone or email.

3 – RECEIPT

– The person receiving the package: what precautions should be taken?
Please note, if you entrust the receipt of the product to a third party (your building’s concierge, a receptionist at your workplace, etc.), they receive the package on your behalf and for your account. You must therefore ask them to be vigilant in following the usual precautions and remind them to treat the received item with the same care as if they were the personal recipient.
– Initial Verification: what usual precautions?
We invite you to check (or have checked by the authorized recipient) the apparent condition of the products upon delivery. It is advisable to open the package in front of the carrier or at the time of handover at the relay point to immediately note any anomalies. Once the package is accepted, it will no longer be possible to file a claim with the carrier. In the presence of an apparent anomaly (damage, product missing compared to the delivery note, damaged package, broken products, etc.), we invite you to report it in writing immediately to the carrier. For any issue upon receipt, it is essential that you keep the items in the condition in which they were delivered to you (including accessories, manuals, packaging, and overpackaging).

If the package arrives open and/or damaged, you may either accept or refuse it. If you or your authorized representative decide to accept the goods, you must be careful to: – write down “handwritten reservations” and have the delivery person sign next to them, and – simultaneously complete an “anomaly report”. This form must be sent to us so that we can open an investigation and initiate a compensation procedure, if applicable. If you or your authorized representative prefer to refuse the goods, in addition to issuing “handwritten reservations”, you must ask the carrier to return the package to us, accompanied by a “spoliation report” (report 170). As a preventive measure, we advise you to keep a copy of this form.
– Products delivered not conforming to the order, what to do?
In case of a non-conforming product, we invite you to submit your complaints to our customer service at contact@flavorsnco.ch. You will be asked to precisely describe the reasons justifying the non-conformity.
– Recipient error: what to do?
Should you receive a delivery not intended for you, please keep the package as is and immediately inform our customer service at contact@flavorsnco.ch.

4 – RETURNS

Any product return must be requested by email to customer service: contact@flavorsnco.ch
From’Epices SA does not accept any return of goods without prior agreement.
If agreed, goods will be taken back with a reduction of at least 25% of the invoiced value.

5 – PRICES AND PRODUCT INFORMATION

Displayed prices are inclusive of all taxes (TTC – Toutes Taxes Comprises). Prices are subject to change at any time, depending on the pricing policy of manufacturers, wholesalers, and distributors. They cannot, under any circumstances, be subject to an in-store application request (and vice versa). Photographs, texts, graphics, and technical data sheets are mostly derived from documentation prepared by manufacturers or builders, reproduced under their control and with their agreement. The characteristics of the products offered for sale and the photographs are non-contractual.
From’Epices SA cannot be held responsible if errors have been introduced. From’Epices SA reserves the right to modify without prior notice.

6 – AVAILABILITY

Our products are delivered on average within 2 to 7 business days (subject to stock availability).
Order status validation
When your order is validated, you will receive an email confirmation indicating the status of “New Order”. Once processed by our services, your order status is then changed to “In Preparation”. We deliver on average within 2 to 7 business days.

7 – STORAGE

Our products must be stored under normal storage conditions (premises with appropriate temperature and humidity). The seller cannot therefore be held responsible for the poor evolution of products due to unsuitable storage conditions.

8 – RIGHT OF WITHDRAWAL

Duration of the right of withdrawal: within what timeframe?
We grant you a withdrawal period of 14 days to return, at your expense, products that do not suit you. This period begins the day after receipt of the product. Once this period has expired, you no longer have this right of withdrawal.
Exercising the right of withdrawal: how?
To ensure proper management of returns, we invite you to notify our customer service of your return beforehand and to follow the instructions in Article 4 – Returns. A withdrawal form is available via the link below. In the event of exercising the right of withdrawal, you may request either a refund of the amounts collected or an exchange for an amount equivalent to the sums paid or, if applicable, with a bank supplement. This right of withdrawal is exercised without penalty. However, the costs of perfect return remain at your expense.
Withdrawal form available for download here in PDF format.

9 – TAXES

For any purchase destined for France and countries within the European community, your order will be subject to VAT, and prices will therefore be indicated in Euros, VAT included.
Any order placed on the site and delivered outside of France may be subject to potential taxes and customs duties, which are imposed when the package reaches its destination. These potential customs duties and taxes related to the delivery of an item are the responsibility of the customer. From’Epices SA is not obliged to check and inform the customer of the applicable customs duties and taxes. To ascertain these, the customer should inquire with the competent authorities in their country.

10 – PRODUCT INFORMATION

The prices of products sold on the site are indicated in Euros and are given subject to obvious typographical error. Should an error occur, From’Epices SA would contact the Client to inform them of the error made by its services and remind them that the order will be invoiced under the corrected conditions. However, in case of refusal of the corrected conditions, the client will be free to cancel the corrected order without penalty.

11 – CONFIDENTIALITY

You are required to provide us with personal information when subscribing to our newsletter or by filling out forms for online purchases. The information you transmit to us is for the exclusive use of From’Epices SA.
contact@flavorsnco.ch undertakes not to transmit to third parties the personal information that internet users provide on its site. These are confidential.
contact@flavorsnco.ch undertakes to answer your questions regarding the data processing we carry out. In accordance with Article 34 of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, you have the right to access, rectify, and object to your personal data.

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