GENERAL TERMS AND CONDITIONS OF SALE
For all information, questions, and order tracking, our Customer Service is available by email
Any order placed on our website www.flavorsnco.ch implies express and unreserved acceptance of these general terms and conditions of sale, which constitute an essential element of the contract and of our agreement of will, to you as buyer and to us as seller.
Excessive alcohol consumption is dangerous to your health. Drink responsibly.
Ordinance No. 59-107 of January 7, 1959, and Law No. 74-631 of July 5, 1974, prohibit the sale and offering of alcoholic beverages to minors and those considered as such. Therefore, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.
1 – PAYMENT
To pay for your order:
Visa, Carte Bleue, MasterCard, and American Express credit cards will be automatically charged after order confirmation. Your order is processed immediately.
Security:
By validating the order form, you guarantee that you have the necessary authorizations to use your chosen payment method. We certify that credit card details are encrypted and never transmitted unencrypted over the network.
Full payment: the principle.
Payment is due in full upon ordering. Payments received will not be considered as deposits. An order will be considered complete once all products have been shipped and you have fully paid for the products and your contribution to shipping costs.
Incomplete payment: what are the effects?
We reserve the right to refuse to make a delivery or fulfill an order if you have not fully or partially paid for a previous order, or if a payment dispute remains unresolved. We retain full ownership of the products for sale until full payment of all sums due for your order (including fees and taxes) has been received. However, from the moment you receive the goods, the risk of loss or damage is transferred to you. You must therefore ensure that these goods are properly stored.
2 – DELIVERY
– Shipping costs
Shipping costs are in addition to the selling price of the items.
– Modes of transport
The products will be delivered to the address you provided on the order form. Depending on the weight and/or volume of the various products ordered,From'Epices SA chooses the most suitable carrier for your goods.
– Delivery times
The applicable delivery times are those indicated when you confirm your order. Generally, orders are shipped within 2 to 7 business days, except during holiday periods, particularly Christmas, when delivery times may be slightly longer. In the event of a delivery delay by the carrier, please report this delay by contacting us at
– Delivery address / contact
Please ensure you provide a phone number, preferably a mobile number, and include the country code if it is outside of France. We also require your email address so we can send you information regarding your order.
You have the option of having your order delivered to your home; in this case, please ensure that you correctly indicate your address and provide any necessary comments to facilitate the driver's work.
If you select a collection point, your parcel will be delivered there, and you will receive a notification by phone or email upon its arrival. Please be sure to take into account the collection times indicated by our carrier. If these times are not met, the parcel will be returned to us. The additional cost of reshipping will then be borne by the customer.
Please note that if a collection point reaches its maximum storage capacity, the parcel may be redirected to another collection point. This can happen during peak sales periods, such as holidays, Christmas, sales, or other events. We cannot anticipate this change and cannot be held responsible for it. The customer will be notified of the change of collection point by phone or email.
3 – THE RECEPTION
– The person receiving the package: what precautions should be taken?
Please note that if you entrust the receipt of the product to a third party (building concierge, receptionist at work, etc.), they will receive the package on your behalf. You must therefore ask them to be vigilant in following the usual precautions and remind them to handle the received item with the same care as if they were the intended recipient.
– Initial inspection: what precautions should be taken?
We advise you to check (or have the person receiving the package check) the apparent condition of the products upon delivery. It is recommended to open the package in front of the carrier or upon collection at the pickup point to immediately identify any issues. Once the package has been accepted, it will no longer be possible to file a claim with the carrier. In the event of any apparent problem (damage, missing items compared to the delivery note, damaged packaging, broken products, etc.), we urge you to report it in writing immediately to the carrier. In the event of any problem upon receipt, it is essential that you keep the items in the condition in which they were delivered to you (including accessories, instructions, packaging and outer packaging).
If the package arrives open and/or damaged, you can either accept or refuse it. If you or your representative decide to accept the goods, you must: – write "handwritten reservations" and have the delivery person sign next to them, and – simultaneously complete a "damage report." This form must be sent to us so that we can open an investigation and initiate a compensation procedure, if applicable. If you or your representative prefer to refuse the goods, in addition to writing "handwritten reservations," you must ask the carrier to return the package to us, along with a "damage report" (form 170). As a precaution, we advise you to keep a copy of this form.
– Products delivered do not conform to the order, what to do?
In the event of a non-compliant product, please submit your complaint to our customer service department at
– Incorrect recipient: what to do?
In the event that you receive a delivery not intended for you, please keep the package as is and inform our customer service department immediately at
4 – RETURNS
All product returns must be requested by email to customer service:
From'Epices SA does not accept any returns of merchandise without prior agreement.
If an agreement is reached, the goods will be taken back with a reduction of at least 25% of the invoiced value.
5 – PRICES AND PRODUCT INFORMATION
The prices shown are inclusive of all taxes. Prices are subject to change at any time, depending on the pricing policies of manufacturers, wholesalers, and distributors. Prices cannot, under any circumstances, be applied in-store (and vice versa). Photographs, texts, graphics, and technical specifications are mostly taken from documentation prepared by the manufacturers or builders, reproduced under their supervision and with their consent. The characteristics of the products offered for sale and the photographs are not contractually binding.
From'Epices SA cannot be held liable for any errors that may have been introduced. From'Epices SA reserves the right to make changes without prior notice.
6 – AVAILABILITY
Our products are delivered on average within 2 to 7 business days (subject to stock availability).
Order Status Confirmation:
When your order is validated, you will receive an email confirmation indicating the status as "New Order." Once processed by our team, your order status will change to "In Preparation." We typically deliver within 2 to 7 business days.
7 – CONSERVATION
Our products must be stored under normal storage conditions (premises with suitable temperature and humidity). The seller cannot therefore be held responsible for any deterioration of the products due to unsuitable storage conditions.
8 – RIGHT OF WITHDRAWAL (excluding fresh products)
The duration of the right of withdrawal: what are the deadlines?
We grant you a 14-day withdrawal period to return, at your own expense, any products that do not suit you. This period begins the day after you receive the product. Once this period has expired, you no longer have the right of withdrawal.
Exercising the right of withdrawal: how?
To ensure the smooth processing of returns, we ask that you notify our customer service department of your return beforehand and follow the instructions in Article 4 – Returns. A withdrawal form is available at the link below. If you exercise your right of withdrawal, you can request either a refund of the amounts paid or an exchange for an item of equivalent value, or, if applicable, with a bank transfer to cover any difference in price. This right of withdrawal may be exercised without penalty. However, the return shipping costs remain your responsibility.
The withdrawal form can be downloaded here in PDF format.
9 – TAXES
For all purchases destined for Switzerland, prices will be indicated in CHF including VAT.
We do not export outside of Switzerland.
10 – PRODUCT INFORMATION
The prices of products sold on the website are listed in CHF (Swiss francs) and are subject to correction in the event of a manifest typographical error. Should an error occur, From'Epices SA will contact the Customer to inform them of the error made by its services and remind them that the order will be invoiced according to the corrected terms. However, if the Customer does not accept the corrected terms, they will be free to cancel the corrected order without penalty.
