Compliance with data protection legislation is a key requirement for From'Epices SA. We firmly believe that protecting personal data is essential for building trust with our customers. Therefore, we strive for maximum transparency in the processing of personal data provided to us by our customers or collected through our various interactions with them.

At From'Epices SA, the protection of personal data and your privacy is important to us. We take all necessary measures to ensure that personal data is processed securely and in accordance with regulations.

We inform you below about how we process your personal data, in particular about the reasons why we process personal data (for example via this website), to whom we transmit it and about the rights and claims you have regarding data protection.

When we talk about data in this statement, we mean your personal data, that is, any information that allows you to be identified directly or indirectly as a person.

Who is responsible for data processing?

From'Epices SA is a company specializing in the distribution and sale of food products, spices and gourmet products.

Data controller:

FROM'EPICES SA
Address : 29 Helvetic Boulevard, CH-1227 Geneva Switzerland
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Joint responsibilities for processing

In some cases, From'Epices SA may process your personal data jointly with business partners, service providers or platforms used for order management, payments or marketing.

What personal data do we process and for what purposes is it used?

"Personal data" means any information that can be used to identify you directly (e.g. your name) or indirectly (e.g. a customer number).

We collect your personal data, in particular when:

• You are visiting our website, which may use cookies or other tracking technologies

• You can contact us via an online form, by email, by phone, or by any other means

• you subscribe to a newsletter or participate in an event or contest

• you make a purchase of products or services

• you create a user account on our site

• you participate in satisfaction surveys

• you interact with us via social media

In general, we are committed to collecting only the personal data necessary for the purpose for which it is processed.

Categories of personal data

The personal data collected can be divided into the following categories:

Simple data

Name, address, telephone number, email address.

expanded data

Information that you choose to share with us, such as personal preferences, interests, or additional information provided in the context of contact or a business relationship.

Professional data

Name, surname, company, position, professional contact details.

Contractual data

Information relating to the business relationship, customer number, products or services ordered, commercial terms, order history.

Interests and preferences

Information relating to your interests or preferences in order to better tailor our offers.

Online account data

Information related to your user account, login details and payment information provided.

Payment and transaction data

Information regarding payments, orders and invoices.

Service requests and information

History of contacts with our customer service.

Website usage

Technical information regarding the use of our website, including via cookies and trackers.

Responsibility of From'Epices SA

Ordering and purchasing products

Orders placed via our website, by telephone or directly with our company require the processing of certain personal data in order to ensure order management, invoicing and delivery.

Information requests

Information requests can be submitted via our website, by email, or at events. The data provided is used solely to respond to the request.

Customer service

Requests addressed to our customer service department are processed in order to provide assistance or information regarding our products or services.

Complaints

Customers can submit complaints directly to From'Epices SA. The data provided is used exclusively to process and resolve the complaint.

Satisfaction surveys

Customers may be invited to participate in satisfaction surveys. These surveys help us improve the quality of our products and services.

Responses can be anonymous or personalized.

Marketing campaigns

Customers or interested parties may receive information about our products, offers or events.

You can object to these communications at any time.

Competitions and prize draws

Customers and interested parties can participate in competitions or prize draws organised by From'Epices SA.

How long do we keep your personal data?

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations.

This can depend in particular on:

• the duration of the business relationship

• the time needed to process a request or claim

• legal obligations to retain data

When the data is no longer needed, it is deleted or anonymized.

Who can access your personal data?

Only authorized personnel within From'Epices SA have access to personal data as part of their duties.

We can also use trusted service providers for:

• hosting our websites and databases

• payment services

• customer relationship management tools

• sending newsletters

• the organization of events or surveys

In all cases, these service providers are required to respect the confidentiality and security of the data.

Data may also be transmitted if required by law or upon decision of the competent authorities.

On what legal basis is the processing of my data based?

We process your personal data in particular when:

• This is necessary to execute a contract or order

• We have a legitimate interest in improving our services or our customer relationship

• This is necessary to comply with our legal obligations

• you have given your consent

How do we protect your data?

Your personal data is stored on secure servers.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure.

What are your rights?

In accordance with data protection legislation, you have the following rights:

Right to object

You can object to the processing of your data in certain situations.

Right to object to commercial prospecting

You can opt out of receiving marketing communications at any time.

Right to information

You can request information on how your data is used.

Right of rectification

You can request the correction of inaccurate data.

Right to portability

You can request to receive your data in a usable format.

Right to erasure

You can request the deletion of your data, subject to legal obligations.

To exercise your rights, you can contact us at the following address:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Information about data protection on our websites

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• browser type

• navigation information

• use of cookies

This information helps to improve the functioning of the site.

Information modification

This data protection statement may be amended at any time. The most recent version published on our website is authoritative.

We recommend that you consult it regularly.